Free shipping on orders over £50 · 30-day returns · Secure checkout
Everything you need to know about how your order gets to you — and how to send it back if it's not right.
| Service | Cost | Estimated time |
|---|---|---|
| Standard | Free over £50 £3.95 under £50 | 2–4 working days |
| Express | £6.95 | 1–2 working days |
| Click & Collect | Free | From our Atherstone hub |
Orders are picked and dispatched from our fulfilment centre at Unit 4B Racemeadow Rd, Atherstone CV9 1JE within 1–2 working days. You'll get an email with tracking as soon as it's on its way. We currently ship to addresses within the UK.
Follow your parcel any time on the Track Order page using your order number and email, or by signing in to your account.
Not quite right? You have 30 days from delivery to return unused items in their original condition and packaging for a full refund.
Start your return. Email hello@huxley.co.uk with your order number, or start it from your account.
Pack it up. Pop the items back in their original packaging with any tags attached.
Send it back. Use the prepaid label we email you, or return to our Atherstone hub in person.
Get refunded. Once it reaches us, we refund your original payment method within 3–5 working days.
If something arrives damaged or develops a fault, email hello@huxley.co.uk within 48 hours with your order number and a photo. We'll arrange a free replacement or refund right away.
For hygiene reasons, opened beauty and personal-care items can't be returned unless faulty. This doesn't affect your statutory rights.
Still have a question?
Our team is happy to help, seven days a week.